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CallCabinet Conversation Analytics
Don't Just Record Calls — Understand Them
CallCabinet transforms your communication data into actionable intelligence that drives real results. Over 5 billion minutes recorded annually across 40+ data centers on 6 continents. ISO/IEC 27001 Certified. Starting at $14.95/user/month with unlimited recording and storage.
Key Benefits
CallCabinet Conversation Analytics Pricing
Simple per-user pricing with unlimited recording and storage. No per-minute fees, no hidden costs.
Core Recording
Compliant call recording with unlimited storage for every industry.
- Compliant call recording
- Unlimited audio storage
- AES 256-bit rotating encryption
- Multi-factor authentication support
- Cross-platform integration
- Customizable retention policies
- Granular user-based permissions
- Unlimited admin licenses
- Redundancy (local and geographic)
- Unified location data sovereignty
- Call reporting dashboard
- Basic API support
Advanced Recording
Core features plus QA tools, screen capture, and enhanced reporting.
- Everything in Core Recording
- Unlimited QA supervisor licenses
- Agent QA and evaluation tools
- Enhanced call details & reporting
- Manual PCI DSS, PHI, PII redaction
- Time-based call notes
- Screen capture and/or screen recording
- Compliant call sharing
- Legal hold
Conversation Analytics
Full AI-powered analytics with dashboards, sentiment analysis, and generative AI.
- Everything in Advanced Recording
- Detailed voice & sentiment analysis
- AI analysis of voice, email, and text
- Interaction journey visualization
- Automated PCI/PHI/PII redaction
- Multilingual transcription
- Generative AI queries
- Advanced call filters and queries
- Agent and/or team grouping
- Searchable call tagging
- 7 prebuilt dashboards + custom drag-and-drop
- Automated email summary reports
* Minimum 3 licenses required
Get a QuoteSee It in Action
Real screenshots from the CallCabinet Conversation Analytics platform
Compliant Call Recording — On-Premise, Hybrid, or Cloud
CallCabinet provides enterprise-class compliant call recording with ISO/IEC 27001 certification, AES 256-bit rotating encryption, and multi-factor authentication. Deploy on-premise, hybrid, or fully in the cloud — with data sovereignty across 40+ data centers on 6 continents. Every recording is time-stamped, tamper-proof, and stored with customizable retention policies. Legal holds ensure critical recordings are preserved for litigation, and compliant call sharing lets authorized parties access recordings securely without compromising chain of custody.
Platform-Agnostic Integration
CallCabinet integrates seamlessly with all major communication platforms — Microsoft Teams, Cisco Webex, Zoom Phone, RingCentral, 8x8, and any SIP-based system. Beyond voice, it connects with CRM platforms like Salesforce and Microsoft Dynamics, messaging systems, and even trading systems for financial services firms. CallCabinet also integrates natively with California Telecom's UCaaS (Hosted PBX) platform, giving you unified recording and analytics across every channel.
AI-Driven Conversation Analytics
Examine every call, conference, and contact center conversation through one comprehensive analytics solution. CallCabinet's enterprise-class AI analyzes voice, email, and text interactions using deep machine learning. Gain actionable insights through sentiment analysis, speech-to-text transcription, call summarization, and interaction journey visualization — all accessible through 7 prebuilt dashboards plus unlimited custom drag-and-drop dashboards.
Generative AI Queries
Integrated generative AI simplifies data exploration. Use natural language or pre-configured queries to uncover trends, dissect details, and reveal hidden insights within individual interactions. AI data analysis spans voice, email, and text using deep machine learning, integrating multiple data streams for a comprehensive understanding of all interactions.
Holistic Agent Analysis & QA Scorecards
Achieve a 360° view of agent performance. From identifying strengths and weaknesses to uncovering risks and trends, CallCabinet offers detailed analytics through customizable, interactive scorecards and performance dashboards. Drill through the interaction journey for detailed analysis per call or across a broader scope. QA supervisor licenses are included with Advanced tier and above.
Automated Compliance & Redaction
Stay ahead of regulatory compliance across PCI DSS, HIPAA, GDPR, MiFID II, and Dodd-Frank. Automatically redact sensitive data including PHI, PII, and payment card information from recordings and transcripts. Manual redaction is available in Advanced tier; fully automated AI-powered redaction is included with Conversation Analytics. All recordings are encrypted and stored redundantly within global data centers.
Industry Solutions
CallCabinet serves regulated industries with purpose-built capabilities. Financial Services firms benefit from MiFID II and Dodd-Frank compliance, real-time data-driven decision insights, and trading system integration. Healthcare organizations leverage HIPAA-compliant recording, automated PHI redaction, and risk/dispute management. Retail businesses use CallCabinet for data privacy compliance, customer trend analysis, and sales performance optimization across every location.
Legacy Recording Migration
Jailbreak your legacy recording data. CallCabinet can unlock and migrate recordings from proprietary, encrypted systems — including Dubber, Calabrio, NICE, Verint, ASC, and RedBox. Convert proprietary file formats into open, accessible recordings without losing metadata, timestamps, or chain of custody. Stop paying legacy vendors to hold your data hostage.
Frequently Asked Questions
What phone systems does CallCabinet work with?
CallCabinet integrates with all major platforms including Microsoft Teams, Cisco Webex, Zoom Phone, RingCentral, 8x8, and any SIP-based phone system. It also connects with CRM systems like Salesforce and Microsoft Dynamics, messaging platforms, and trading systems. It works with California Telecom's Hosted PBX and UCaaS platforms as well.
Is CallCabinet HIPAA compliant?
Yes. CallCabinet provides BAA (Business Associate Agreement), AES-256 encryption at rest and in transit, role-based access controls, audit logging, and automated PHI redaction in transcripts. It meets or exceeds HIPAA requirements for call recording and storage.
How long are recordings stored?
Recordings are stored for as long as your retention policy requires — from 90 days to 7+ years. Storage is unlimited and included in your per-seat price. Custom retention policies can be applied per department or call type.
What's the difference between Core, Advanced, and Analytics?
Core Recording ($14.95/user/mo) includes compliant recording, unlimited storage, encryption, MFA, and basic reporting. Advanced Recording ($35.95/user/mo) adds unlimited QA licenses, screen recording, manual redaction, legal hold, and agent evaluation tools. Conversation Analytics ($79.95/user/mo) adds AI-driven voice analysis, automated redaction, generative AI queries, sentiment analysis, multilingual transcription, and 7+ customizable dashboards.
Can CallCabinet record video and screen activity?
Yes. Screen capture, screen recording, and video recording are all included in the Advanced Recording tier and above. This is essential for contact center QA, compliance auditing, and training — giving supervisors full visibility into agent interactions beyond just the voice conversation.
Does CallCabinet support legacy recording migration?
Yes. CallCabinet can unlock and migrate recordings from proprietary systems including Dubber, Calabrio, NICE, Verint, ASC, and RedBox. Proprietary encrypted files are converted into accessible formats while preserving metadata, timestamps, and chain of custody.
What industries benefit most from CallCabinet?
Financial services (MiFID II, Dodd-Frank compliance), healthcare (HIPAA, PHI redaction), retail (customer trends, data privacy), contact centers (agent QA, performance analytics), and any regulated industry that needs compliant call recording with actionable business intelligence.
Can I search across thousands of recorded calls?
Yes. Full-text search across all transcribed calls lets you find specific conversations by keyword, caller name, phone number, date range, sentiment score, or custom tags. Results appear in seconds, even across millions of stored calls.
Your Next Three Steps
Reach Out
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We Craft a Solution
After understanding your specific challenges, we provide a customized quote, often the same day.
Get Back to Business
With our solution in place, you can focus on what really matters: growing your business.
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Jack Nadel Inc.
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Thermal Dynamics
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Netpower
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Lanair Group
CallCabinet Conversation Analytics serving businesses across Southern California: Los Angeles · Orange County · Inland Empire · San Bernardino County · Riverside County · San Diego County · Ventura County · Nationwide