🏆 2025 MSP 501 Next Generation List — Recognized for Innovation in Managed Services. Learn more
(877) 622-5835
CAIRO AI Receptionist
Your Always-On AI Receptionist — Never Miss a Call Again
CAIRO answers with a natural voice, understands caller intent, and routes to the right person — 24/7, in any language, with unlimited usage. Replace phone trees, hold music, and overwhelmed front desks with conversational AI that schedules appointments, qualifies leads, and handles your calls like your best receptionist.
Key Benefits
Everything You Can Configure
CAIRO gives you full control over voice, personality, knowledge, routing, scheduling, alerts, and analytics — all from one portal.
Choose the Voice That Represents Your Brand
Select from professional AI voices, each with a distinct tone and personality. Pair with Formal, Friendly, or Casual personality styles.
Juno
Warm & Professional
Best for: Healthcare, Legal, Financial
Vesta
Friendly & Energetic
Best for: Retail, Hospitality, Tech
Odysseus
Authoritative & Calm
Best for: Corporate, Government, Enterprise
Aries
Confident & Direct
Best for: Sales, Real Estate, Consulting
Delia
Soft & Empathetic
Best for: Medical, Counseling, Support
Orpheus
Polished & Formal
Best for: Law Firms, Executive Offices
Formal
Professional and courteous — ideal for healthcare, legal, and financial services
Friendly
Warm and approachable — perfect for medical offices, retail, and customer service
Casual
Relaxed and conversational — great for tech companies, creative agencies, and startups
Go Live in 6 Steps
From business info to your first live call — configure CAIRO in under an hour.
Business Info
Enter your company name, industry, address, website, and operating hours so CAIRO accurately represents your business.
AI Personality
Choose a voice, set the personality style, and write a custom welcome message that sets expectations for callers.
Knowledge Base
Train CAIRO from your website, upload FAQ documents, and manually enter the exact answers you want for common questions.
Call Routing
Create routing cards for each intent — scheduling, billing, support, after-hours — with natural-language example phrases.
Integrations
Connect calendar accounts for appointment booking and configure keyword-triggered SMS alerts for urgent situations.
Test & Go Live
Call the DID, test 10 common questions, trigger routing intents and escalation keywords, then review the dashboard after day one.
CAIRO Adapts to Your Industry
Customizable greetings, routing intents, and escalation keywords for every vertical.
Healthcare
Sample Greeting
"Thanks for calling [Clinic Name]. I'm the virtual receptionist. If this is a medical emergency, please hang up and dial 911. How can I help you today?"
Routing Intents
Escalation Keywords
Professional Services
Sample Greeting
"Thanks for calling [Company Name]. I'm the virtual receptionist. How can I help you today?"
Routing Intents
Escalation Keywords
Retail & Hospitality
Sample Greeting
"Hi, thanks for calling [Business Name]! I'm the AI assistant. What can I help you with?"
Routing Intents
Escalation Keywords
Go-Live Checklist
Every CAIRO deployment follows this practical checklist before going live.
Continuous Improvement, Built In
CAIRO's dashboard gives you a weekly operational rhythm to keep improving.
Review Unanswered Questions
Add and update knowledge base entries
Review Transfers
Refine phrases and intent routing rules
Review Escalations
Adjust keywords and escalation workflows
Track Automation Rate
Monitor calls resolved without human transfer
Beyond Phone Trees and Hold Music
Traditional IVR systems ("Press 1 for sales, press 2 for support...") frustrate callers and waste time. Live receptionists cost $35,000–50,000/year and can only handle one call at a time. CAIRO handles unlimited concurrent calls with natural conversation — understanding intent, answering questions, and taking action without menus, hold times, or human limitations.
Natural Conversation, Not Scripted Responses
CAIRO uses advanced language models trained on your business information — FAQs, services, pricing, hours, locations, and policies. Callers speak naturally: "I need to schedule an appointment for next Tuesday afternoon" or "Can you transfer me to billing?" CAIRO responds naturally, asks clarifying questions when needed, and handles complex multi-turn conversations with ease — including small talk and turn-taking.
Knowledge Base That Learns Your Business
Train CAIRO three ways: auto-ingest your website content, upload curated FAQ and policy documents, or manually enter exact answers using the rich text editor. Structure your knowledge around company identity, departments, hours, common FAQs, escalation rules, and what CAIRO cannot do. Unanswered questions are flagged automatically so you can continuously improve accuracy.
Intent-Based Call Routing
Create one routing card per caller intent — Scheduling, Billing, Records, After-Hours, Sales, Support. Each card includes 5–15 natural-language phrases written like a real caller speaks: "I need to book an appointment", "Can I schedule a visit?", "Do you have anything available today?" CAIRO detects intent and routes to the right user, queue, or contact center agent — with deterministic after-hours routing when your office is closed.
Smart Scheduling and Calendar Integration
CAIRO integrates with Microsoft 365 and Google Calendar to check real-time availability and book appointments during the call. Callers receive SMS confirmations immediately. Automated reminders reduce no-shows. Start conservative with booking only, then expand to rescheduling and cancellation as confidence grows. All without human intervention.
Real-Time Alerts and Escalation
Define keyword-triggered SMS alerts for urgent situations — "chest pain", "trouble breathing", "emergency". Add synonyms and variants under each keyword. Alerts are sent instantly to designated team members. CAIRO also routes or escalates calls based on spam detection, caller preference, and sentiment — ensuring critical calls always reach the right person.
Analytics Dashboard for Continuous Improvement
Track total calls, calls resolved without transfer, call volume trends, average conversation time, answered vs. unanswered questions, and AI-handled vs. human-routed breakdowns. Review unanswered questions weekly to update the knowledge base, refine routing phrases, adjust escalation keywords, and track your automation win rate as the key KPI.
Frequently Asked Questions
How does CAIRO learn about my business?
CAIRO ingests your website content, uploaded FAQ documents, and manually entered knowledge. You structure it around your company identity, departments, hours, common questions, escalation rules, and limitations. It flags unanswered questions automatically so you can continuously refine its responses.
What AI voices are available?
CAIRO offers 6 professional voices: Juno (warm & professional), Vesta (friendly & energetic), Odysseus (authoritative & calm), Aries (confident & direct), Delia (soft & empathetic), and Orpheus (polished & formal). Each pairs with Formal, Friendly, or Casual personality styles.
How does call routing work?
You create routing cards for each caller intent (scheduling, billing, support, after-hours, etc.). Each card includes 5–15 natural-language example phrases — written like real callers speak, including synonyms and 'messy' phrasing. CAIRO matches intent and routes to the correct user, queue, or contact center agent.
Can CAIRO schedule appointments?
Yes. CAIRO integrates with Microsoft 365 and Google Calendar to check real-time availability and book appointments during the call. Callers receive SMS confirmations immediately. You control what CAIRO can do — book only, reschedule, or cancel.
What languages does CAIRO support?
CAIRO supports 30+ languages including English, Spanish, Mandarin, Cantonese, Tagalog, Vietnamese, Korean, and more — critical for serving California's diverse population. Language detection is automatic.
What happens if CAIRO can't answer a question?
CAIRO gracefully escalates to a human agent with full context. You set the escalation rules — specific topics, keywords, sentiment thresholds, or caller request. Unanswered questions are flagged in the dashboard for knowledge base training.
Can I get real-time alerts for urgent calls?
Yes. Configure keyword-triggered SMS alerts with nested synonyms and variants. When a caller mentions a keyword like 'emergency' or 'chest pain', CAIRO instantly sends an alert to your designated team member's phone.
How long does setup take?
Most businesses go live in under an hour. The 6-step setup covers business info, AI personality, knowledge base, call routing, integrations, and testing. A go-live checklist ensures everything is configured correctly before your first call.
How much does CAIRO cost?
CAIRO is priced as a flat monthly fee with unlimited usage — no per-minute or per-call charges. Contact us for pricing based on your call volume and feature requirements.
Your Next Three Steps
Reach Out
Whether it's slow infrastructure or critical downtime, we're here to listen.
We Craft a Solution
After understanding your specific challenges, we provide a customized quote, often the same day.
Get Back to Business
With our solution in place, you can focus on what really matters: growing your business.
Trusted by Businesses Across California
"We really appreciate the professionalism and clear communication California Telecom brings as our managed service provider across network infrastructure, SecOps, and the rest of the backend."
Joe Fancher
Jack Nadel Inc.
"California Telecom customer service is a shining example of what every service provider should offer. Our IT Production Services division is fully dependent on the internet. We've been a California Telecom customer for at least 7 years, and I'm amazed with the support team and level of service."
Oscar Navarro
Sony Pictures
"Long-time customer of California Telecom here, and I can say from experience that these guys are the definition of responsive. I can call or email and within minutes, have a Tier 2 engineer on the line troubleshooting the issue."
Danny Rodriguez
Lanair Group
"California Telecom has demonstrated commitment over the years, providing excellent 24/7 support and services with their T1's, VoIP service, and co-location service. They are as much a part of our business as our customers are."
Hanns Schweis
Thermal Dynamics
"We use California Telecom hosted voice and internet. Very happy since we migrated from traditional carriers like Time Warner and AT&T. Always pass on the referrals if anyone is asking for an ISP."
Vitaliy Sklyar
Netpower
"Service has always been prompt and professional, and I am yet to have any downtime. Much better than Charter and AT&T, who I suffered with for years prior."
Atilla Banoczy
Lanair Group
"We really appreciate the professionalism and clear communication California Telecom brings as our managed service provider across network infrastructure, SecOps, and the rest of the backend."
Joe Fancher
Jack Nadel Inc.
"California Telecom customer service is a shining example of what every service provider should offer. Our IT Production Services division is fully dependent on the internet. We've been a California Telecom customer for at least 7 years, and I'm amazed with the support team and level of service."
Oscar Navarro
Sony Pictures
"Long-time customer of California Telecom here, and I can say from experience that these guys are the definition of responsive. I can call or email and within minutes, have a Tier 2 engineer on the line troubleshooting the issue."
Danny Rodriguez
Lanair Group
"California Telecom has demonstrated commitment over the years, providing excellent 24/7 support and services with their T1's, VoIP service, and co-location service. They are as much a part of our business as our customers are."
Hanns Schweis
Thermal Dynamics
"We use California Telecom hosted voice and internet. Very happy since we migrated from traditional carriers like Time Warner and AT&T. Always pass on the referrals if anyone is asking for an ISP."
Vitaliy Sklyar
Netpower
"Service has always been prompt and professional, and I am yet to have any downtime. Much better than Charter and AT&T, who I suffered with for years prior."
Atilla Banoczy
Lanair Group
CAIRO AI Receptionist serving businesses across Southern California: Los Angeles · Orange County · Inland Empire · San Bernardino County · Riverside County · San Diego County · Ventura County · Nationwide