Privacy Policy | California Telecom

Effective Date: August 14, 2026

California Telecom ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name, email address, phone number, and business name
Billing and payment information
Service usage data and technical support records
IP addresses, browser type, and device information collected automatically

2. How We Use Your Information

To provide, maintain, and improve our telecommunications services
To process transactions and send billing notifications
To respond to inquiries and provide customer support
To send marketing communications (with your consent)
To comply with legal obligations and protect our rights

3. Information Sharing

We may share information with:

Service providers who assist in delivering our services
Carrier partners necessary to provision your connectivity
Law enforcement when required by applicable law

4. Third-Party Website Analytics and Visitor Identification

Our website uses third-party services that collect information about your visit. These load when you arrive on the site; we disclose them in a notice banner on your first visit, and the opt-out routes below remain available to you at any time.

Website analytics. We use Google Analytics 4 to understand how visitors find and move through our site. It processes your IP address, device and browser information, approximate location, referring page, and the pages you view. This data is pseudonymous rather than anonymous: it stays tied to a persistent identifier across visits, and Google may combine it with other signals it holds.
B2B visitor identification. We use RB2B (Retention.com), a business-visitor identification service. It processes your IP address and device and browser information and matches that data against third-party datasets to identify individual visitors and their employer. This means a visit to our site may be personally identifiable to us even if you never fill out a form.
Further parties loaded by RB2B. RB2B’s script loads additional third parties that we do not embed ourselves. As observed on this site, these are LiveIntent, an identity-resolution provider that helps match a visitor to a known person and sets its own cookies under our domain; an IP geolocation service that receives your IP address; and two further endpoints whose operators we are asking RB2B to confirm. Each of these receives information about your visit. Our Cookie Policy names them and lists the cookies involved.

Disclosing information to these services for these purposes may be treated as a “sale” or “sharing” of personal information under California and other state privacy laws. We are not speculating: RB2B’s own Terms of Service acknowledge that the service “may constitute a ‘sale’ under state statutes.” We would rather say so plainly here than characterize it as something narrower.

You have three independent ways to stop it:

Your browser settings. You can block or delete cookies for this site through your browser’s privacy controls, which prevents these tools from storing an identifier for you. Our Cookie Policy lists the exact cookie names.
Email us. Write to info@californiatelecom.com and we will suppress your information from these services and confirm when it is done.
Opt out directly with RB2B at app.retention.com/optout, which suppresses your information across every website using the service, not just ours.

5. Data Security

We implement industry-standard security measures including encryption, firewalls, and access controls to protect your data. However, no method of electronic transmission is 100% secure.

6. Your California Privacy Rights

California residents may request disclosure of the information we have collected, request deletion, and opt out of the sale or sharing of personal information. To exercise these rights, contact us at info@californiatelecom.com or call (877) 622-5835. For the fastest opt-out of website tracking specifically, use the three routes described in Section 4 above.

We honor these requests as a matter of policy. California Telecom falls below all three California Consumer Privacy Act applicability thresholds, so we do not claim to be a “covered business” under that statute, and we would rather state that accurately than advertise a certification we have no obligation to hold.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

California Telecom
14538 Central Ave, Chino, CA 91710
Phone: (877) 622-5835
Email: info@californiatelecom.com