6-Clinic Healthcare Group Gets Reliable Telehealth Connectivity

The Challenge

A multi-location medical group with 6 clinics across Southern California was struggling with unreliable network connectivity that caused EHR timeouts, dropped telehealth sessions, and frustrated clinical staff. Each clinic had a single broadband circuit with no failover, meaning any ISP disruption took the entire site offline.

Their WiFi infrastructure was a collection of consumer-grade routers and access points installed over the years with no centralized management or proper coverage design. Dead spots were common, and clinical devices frequently disconnected during patient encounters.

The group had no dedicated network engineering resources. When connectivity issues arose, office managers were calling the ISP and waiting on hold. There was no visibility into network performance, no failover capability, and no documentation that would satisfy a compliance audit.

The Solution

California Telecom conducted site surveys at all 6 clinics, documenting existing infrastructure, coverage gaps, and connectivity requirements for EHR, telehealth, clinical devices, and patient WiFi. We then deployed a managed SD-WAN solution with dual circuits at each clinic: primary fiber plus LTE backup with automatic failover. If the primary circuit drops, traffic switches to LTE in seconds with no manual intervention.

Enterprise WiFi replaced the consumer equipment at every clinic, with separate SSIDs for clinical, administrative, and patient networks. Each network is segmented at the firewall level with security policies aligned to HIPAA technical safeguards. Clinical traffic is prioritized and isolated from guest use.

All 6 sites are monitored around the clock through Netverge with Vergepoint hardware deployed at each clinic. Our team handles all network infrastructure maintenance and troubleshooting. The office managers no longer need to get involved when a network issue arises. Our NOC detects and responds before staff are impacted, and full documentation is always available in the platform for compliance audits.

The Results

• Zero unplanned network outages in 12 months (previously averaging 2-3 per month across locations)
• Telehealth session completion rate improved from approximately 80% to 99%+
• Full network documentation ready for compliance audits at any time via Netverge
• Office managers freed from network troubleshooting entirely